Return Policy

Returns & Refunds

Makeup Products  

Due to the hygienic nature of our products, all makeup items are final sale.

We do not accept returns or offer refunds on opened or used makeup products under any circumstances.

---

Lash & Brow Serums — 60-Day Results Guarantee

We stand behind our formulas.

If you have used your serum consistently for 60 days and are not satisfied with visible results, you may request a refund.

• No return shipping required
• Proof of consistent use may be requested

---

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@beforelily.com with your order number and photos.

We will resolve this as a priority.

---

Return Shipping

Where a return is exceptionally approved, customers are responsible for return shipping costs.

Original shipping fees are non-refundable.